The People Behind The Water

Holidays are all about spending time with family and friends -- whether it's Thanksgiving, Christmas, Easter or other holidays. It often doesn't reveal the work on unsung staff working quietly without fanfare to make sure that water arrives without interruption to your house. While families gather together for holiday festivities, the person making sure that there is water in the nearby water tank is alone in the pumping room, overseeing the pumps that ensure water pressure and water availability to hundreds of thousands of people. In the cold and snowy mornings of winter, a water main breaks, threatening to leave a block of homes without water for the day. Water crews leave the warmth of their family homes to go tend to the break and repair it with haste to allow other families to continue on with their day, uninterrupted.

         

Without these men and women, the simple act of turning on the faucet to pour water over the potatoes to help make a holiday meal would never happen. The dishes would go unwashed, the toilets wouldn't flush and the holiday for many would be ruined without their hard work.

How many other people do you know working on during the holidays? Probably a lot, and most of the general public probably doesn’t realize it. We are a 24/7 operation so there are always three Water Treatment and three Distribution employees on duty to operate the treatment plant and to respond to any reported field events that may occur.  This is not unique to a certain holiday season but actually occurs on every federal holiday.  These employees put their chosen profession ahead of other interests as 417,000 people are relying on them to ensure that water service is uninterrupted and any field needs are responded to in a timely manner. We can’t thank all of our employees enough for all of their work, to name a few positions:

Water Treatment Operator

Many water treatment facilities are staffed 24 hours a day, 7 days a week, 365 days a year. A Water Treatment Operator will monitor the water quality throughout the treatment processes and make changes to ensure both quality and quantity meets the expectations of the community.

Water Analyst/Chemist

Incoming water quality changes, process equipment changes and Safe Drinking Water Act testing requirements don’t take weekends and Holidays off. Water Analysts ensure regulatory compliance is met at all times.

Utility Service Operator
Water must reach our homes, restaurants, industries and businesses for use. Maintenance and operation of the water distribution system (water mains, hydrants, water pumping stations, water towers) is required to make sure water leaving the water treatment facility reaches the customer safely and reliably.

Utilities Maintenance Mechanic

Effective preventative maintenance ensures that water systems perform effectively. When equipment is in need of emergency repair or scheduling becomes an issue, a Utilities Maintenance Mechanic role is to make sure water is available around the clock.

Customer Service Employees

Have a problem with the water entering your home? Chances are a call to your local utility will be answered by a customer service employee. Customer service is unique and important to each utility. The Water System Never Sleeps.

 

There are many times where our employees have stopped their holiday celebrations with family to help keep your special day going. Steve Schneider, General Manager of St. Paul Regional Water Services, remembers a time when he worked during Christmas:

I personally remember a broken water main in the City of Oakdale that occurred right outside the main driveway to the church I was attending. The work to repair the main was commenced after the completion of the 10:30 PM service on Christmas Eve and was completed in time for the 7:00 AM service on Christmas morning. I am sure there were some of our employees that were inexplicably tired during the day on that December 25th

We can’t begin to thank everyone of our employees enough for all of their work and contributions throughout the years. So the next time you turn on your water faucet think of the men and women, often working alone or in the cold on holidays, who make your water possible. Remember all the professions working so you can have what you have; there are more than you know!